Shipping Policy — DecorGhar

Last updated: 09/07/2026

At DecorGhar, we know how exciting it is to wait for your new wall décor to arrive. Here's everything you need to know about how we process and ship your order.

1. Order Processing & Same-Day Dispatch

• Orders placed between 12:00 AM – 4:00 PM (PKT) will be shipped the same day.
• Orders placed after 4:00 PM, or on Sundays/public holidays, will be processed and shipped the next working day.
• Orders are dispatched Monday–Saturday. We do not process or ship on Sundays or national holidays.
• Once your order is confirmed (we may contact you via call/SMS/WhatsApp to verify details, especially for Cash on Delivery orders), it moves straight to packing and handover to our courier partner.

2. Delivery Timelines

Destination	Estimated Delivery Time
Karachi, Lahore, Islamabad	1–2 working days
Rest of Pakistan	2–4 working days
Remote/far-flung areas	Up to 4 working days

Delivery estimates begin from the day of dispatch, not the day of order placement. Timelines may extend slightly during sale periods (e.g. Eid, Muharram) or due to weather/courier network disruptions — we'll keep you informed if this happens.

3. Shipping Charges

• Free shipping on orders over Rs. 2,500.
• Orders below Rs. 2,500 will incur a flat shipping fee of Rs. 199, calculated at checkout.
• We currently ship within Pakistan only. International shipping is not yet available.

4. Courier Partners

We ship through trusted courier partners including TCS, Leopard Courier, M&P, Call Courier, and/or BlueEX (based on your delivery location), to ensure your order arrives safely and on time.

5. Order Tracking

Once your order is dispatched, you'll receive a tracking number via SMS/email/WhatsApp. You can track your parcel directly on the relevant courier's website.

6. Cash on Delivery (COD) & Prepaid Orders

• We offer both Cash on Delivery and prepaid (online payment) options.
• COD orders may be subject to a confirmation call before dispatch to reduce fake/failed deliveries.
• For prepaid orders, dispatch begins only after payment confirmation.

7. Delivery Attempts & Address Accuracy

• Our courier partners typically make 2 delivery attempts. Please ensure your address, phone number, and area code are accurate at checkout — incorrect details may delay delivery or result in return of the parcel.
• Orders returned due to an incorrect/incomplete address may be re-shipped at an additional shipping cost.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24–48 hours of delivery at sales@decorghar.com with your order number and photos/video of the item, and we'll arrange a replacement or resolution.

9. Need Help?

For any shipping questions, reach out to us:

• 📧 sales@decorghar.com
• 📍 Farhan Paradise, Johar Mor Bridge, Block-19, Gulistan-e-Johar, Karachi
• Instagram/Facebook: @yourdecorghar